Refund policy
Return & Refund Policy
We want you to love your purchase from SHIBUYA STREETWEAR. If something isn’t right, here’s how returns and refunds work.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- items must be unworn, unwashed, and unused
- Items must be in original condition with all tags attached
Proof of purchase is required
Returns that do not meet these conditions may be refused.
Non-Returnable Items
The following items cannot be returned:
- Sale or discounted items
- Limited drops / final sale items
- Items damaged due to wear, washing, or misuse
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Please allow 3–7 business days for the refund to appear, depending on your bank
- Original shipping costs are non-refundable.
Exchanges
We currently do not offer direct exchanges.
If you need a different size or item, please return your order for a refund and place a new order.
Return Shipping
Customers are responsible for return shipping costs
We recommend using a tracked shipping service, as we are not responsible for lost returns
Faulty or Incorrect Items
If you received a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photos, and we’ll make it right.
Contact Us
For all return and refund enquiries, contact us at:
📧 shibuyaclo@outlook.com